Customer Support - FAQ's

Virtual advice We're hear to help

Should you require any help whatsoever, whether it's to browse or shop or even if curiosity has got the better of you, please give us a shout! It's simple! Get in touch ... by telephone, email or complete the form on this page. No matter how silly the problem, we're here to help!

0800 234 6611
[email protected]
1 Ordering on Behalf of a School/Organisation/Class
1.1 • How do I order?

If you would like to organise hoodies on behalf of your or your child’s class, give us a call and we can take you through the process to do so. We will supply an order form to make gathering everyone’s order details straightforward.

1.2 • What are my options for distributing the hoodies?

We can deliver your completed order to one address if you would like to distribute to the class. Alternatively, we can advise you when the order is complete, and each person can collect their individual order from us in either Belfast or Bangor.

1.3 • Is there a minimum order quantity and what is the price?

There can be a minimum required quantity to avail of offers, however this can vary depending on the garment and design so we will be able to confirm this for you when you call. We can also discuss price and see if you can avail of one of our offers for leaver’s garments.

1.4 • I can’t see what I am looking for on your website, can you supply other items?

Absolutely, if you have a different garment in mind that you would like for your Leavers order we can organise this for you. Just give us a call and we can chat through the available options and prices.

1.5 • Can I arrange samples for sizing?

Yes, we will send you an order form to keep track of everyone’s order requirements and a set of sizing sample garments, if needed, so everyone can get an accurate fit.

1.6 • Can I see what our Leavers garments will look like?

Yes! We will send a visual of how your items will look once completed, this is for your approval and we won’t produce anything until you’re happy with how it looks.

1.7 • Can we get personalisation on the garments?

Yes, we can add initials or names to the chest, sleeve or across the back. We will confirm the cost for this and there will be a column on your order form to make a note of anyone who wishes to avail of this to input their details.

1.8 • Can parents/students order a mix of garments if we want to provide a choice?

Of course, if you decide to have a range of different garments with your leaver design then students can choose which one(s) they want.

1.9 • Can we supply a different design for the back print?

Yes, if you already have a design in mind just send it over to us and we can use this. If you don’t have a design in mind, we have several popular templates available to choose from.

1.10 • Do I need to get the school’s permission to use the logo/crest?

Yes, we will always require permission to use a school logo.

1.11 • Do you have our school badge on file?

We can check this when you order, even if we don’t have it on file we will get it set up for no additional cost.

2 Ordering my Own Leavers Items Online
2.1 • How do I Order our School Hoodie?

Your school/class will send you a link to follow to your own online shop. You can find there the available approved garments, follow the instructions on this website to place your order.

 

Here's a guide to help you Order.

 

  1. Click here to go to all our "Current Leavers" - https://www.signatureleavers.co.uk/catalog/
  2. Select your School
  3. Select the garment you want to buy e.g. Hoodie, Fleece, Sweatshirt
  4. Select your Size
  5. Enter your name or your Child's name
  6. Enter the Initials you want on the garment (if this is an option).
  7. Click on "Add to Bag"
  8. Click on "Continue Shopping" to add another garment, or Click on "Proceed to Checkout" to finish your order
  9. Complete your Name, Method of Delivery/ Collection
  10. Pay by Credit Card or PayPal
  11. Tick the box to accept the Terms & Conditions
  12. Click on "BUY" to complete your purchase.
  13. You should receive a confirmation order
  14. You'll receive another email when your order is ready for Collection, or has been sent out for Delivery.

 

If you have any questions or need Help, give us a call on 0800 234 6611 or email us: [email protected]

 

2.2 • How long does it take to complete my order?

On your online shop you will see a countdown to the cut-off for ordering and the online shop will then close. Once closed all orders will then be put into production together and will be ready within 10 working days. If you have selected collection, we will send an email to confirm your order is ready to collect. Or if you have chosen to have your order delivered we will let you know when it has been despatched from us and Royal Mail usually delivers within 2-5 working days.

2.3 • How much is Delivery?

Delivery to 1 UK address is £3 (Royal Mail) and to 1 ROI address is £5 (DPD).

2.4 • Is it possible to collect my order?

Yes, you can select to collect your order from our Bangor or Belfast locations. See our Contact page for the location of our Belfast and Bangor shops.

Please make sure you have received an email from us letting you know that your order is "Ready for Collection".

2.5 • Is there a minimum order quantity?

No, when ordering your own online you can purchase as many or as few as you like.

2.6 • How much do the Leavers garments cost?

When you go to your online shop you will be able to see the price for your garment(s) as well as approved design and available colours.

We can only supply approved designs and colours that show on your website.

2.7 • What personalisation is available & where?

If your school/class has approved a personalisation option, the details of this will show when you are placing your order. You just input your initials/name into the text box provided.

2.8 • How do I know what size to order?

We will have size charts for your chosen garment(s) with chest sizes available to get as accurate a size as possible.

2.9 • What are the payment options?

To pay online you can either use your Credit Card or PayPal.

3 General
3.1 • What is the best way to contact you?

You can reach us by phone, email, social media or call into our office in Bangor or Belfast. Please see our ‘Contact Us’ section at the bottom of this page.

3.2 • My order has not arrived.

Please contact us with your order number and we will update you on your order status.

3.3 • There is an issue with my order.

If you get in contact with us, we will happily discuss the issue and resolve it as efficiently as possible.

3.4 • Can you do other personalised clothing other than leaver items?

Yes! We provide workwear, sportswear, and promotional items across a range of businesses throughout the UK. Please get in contact if you have any questions or would like a quote and a member of the team will be happy to help.

3.5 • Where are the garments made?

We embroider and print all your garments at our production floor in Bangor, just as we have done since 1971!